- Initial Set-up of service
- Site Audit / Inventory / Documentation
- gx101-appliance
- Load balancing /fail over internet connection (client to provide 2 internet lines)
- 24 x 7 Remote Monitoring Service with e-mail alerts
- SNMP-Enabled Devices (including servers) – max of 7
- Servers – up to 5 servers
- Alert Notification / Escalation
- Monthly Monitoring Report – Servers
- Monthly Monitoring Report - Network and internet
- Monthly Bandwidth Usage – internet
- Monthly Reviews – Recommendations
- Proactive Maintenance of servers – up to 5 servers
- Remote System Maintenance Services - up to 4 hrs/mth
- On-site System Maintenance and Administration Services - 4 hrs /mth
- Emergency server/network repair interventions, remote or on site - 8-5 Mon-Fri, max 2 /mth, 7 /year
- Emergency repair intervention on site (# / year, max hours) - Up to 6, max 24
- Systems administration
- Employees (system users) – up to 12
- Remote System Administration Services (request/month) – up to 5
- Email support
- Spam filtering
- Backup -on site, snapshot based with file deduplication – up to 100 GB
- Backup -off site, snapshot based with file deduplication – optional
- Trouble Ticket Management and user support (help desk) (hours/month) -mail/tel – max 2hrs
- Rapid PC (# of virtual workstations, ready for employee whose own PC fails) – 4
- Monthly fee - $1,250.00
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