| |
SMB5 |
SMB10 |
SMB25 |
|---|
| Initial Set-up of service |
yes |
yes |
yes |
| Site Audit / Inventory / Documentation |
yes |
yes |
yes |
| gx101-appliance |
yes |
yes |
yes |
| Load balancing /fail over internet connection (client to provide 2 internet lines) |
yes |
yes |
yes |
| 24 x 7 Remote Monitoring Service with e-mail alerts |
yes |
yes |
yes |
| SNMP-Enabled Devices (including servers) |
max of 13 |
max of 7 |
max of 15 |
| Servers |
max 1 server |
up to 5 servers |
up to 10 servers |
| Alert Notification / Escalation |
yes |
yes |
yes |
| Monthly Monitoring Report – Servers |
yes |
yes |
yes |
| Monthly Monitoring Report - Network and internet |
yes |
yes |
yes |
| Monthly Bandwidth Usage – internet |
yes |
yes |
yes |
| Monthly Reviews – Recommendations |
yes |
yes |
yes |
| Proactive Maintenance of servers |
max 1 server |
up to 5 servers |
up to 10 servers |
| Remote System Maintenance Services |
up to 2 hrs/month |
up to 4 hrs/month |
up to 8 hrs/month |
| On-site System Maintenance and Administration Services |
6 hrs/year |
4 hrs/month |
8 hrs/month |
| Emergency server/network repair interventions, remote or on site |
9-5 Mon-Fri, max 2/mth, 5/year |
8-5 Mon-Fri, max 2/mth, 7/year |
8-5 Mon-Fri, max 2/mth, 10/year |
| Emergency repair intervention on site (# / year, max hours) |
up to 4, max 16 |
up to 6, max 24 |
up to 12, max 48 |
| Systems administration |
yes |
yes |
yes |
| Employees (system users) |
up to 5 |
up to 12 |
up to 27 |
| Remote System Administration Services (request/month) |
max 2 |
up to 5 |
up to 10 |
| Email support |
no |
yes |
yes |
| Spam filtering |
no |
yes |
yes |
| Backup -on site, snapshot based with file deduplication |
up to 25 GB |
up to 100 GB |
up to 1 TB |
| Backup -off site, snapshot based with file deduplication |
optional |
optional |
optional |
| Trouble Ticket Management and user support (help desk) (hours/month) |
email - max 1hr |
mail/tel - max 2 hrs |
mail/tel - max 4 hrs |
| Rapid PC (# of virtual workstations, ready for employee whose own PC fails |
yes - 1 |
yes - 4 |
yes - 7 |
| Monthly fee |
$350.00 |
$1,250.00 |
$2,500.00 |