Compare SMB Services

  SMB5 SMB10 SMB25
Initial Set-up of service yes yes yes
Site Audit / Inventory / Documentation yes yes yes
gx101-appliance yes yes yes
Load balancing /fail over internet connection (client to provide 2 internet lines) yes yes yes
24 x 7 Remote Monitoring Service with e-mail alerts yes yes yes
SNMP-Enabled Devices (including servers) max of 13 max of 7 max of 15
Servers max 1 server up to 5 servers up to 10 servers
Alert Notification / Escalation yes yes yes
Monthly Monitoring Report – Servers yes yes yes
Monthly Monitoring Report - Network and internet yes yes yes
Monthly Bandwidth Usage – internet yes yes yes
Monthly Reviews – Recommendations yes yes yes
Proactive Maintenance of servers max 1 server up to 5 servers up to 10 servers
Remote System Maintenance Services up to 2 hrs/month up to 4 hrs/month up to 8 hrs/month
On-site System Maintenance and Administration Services 6 hrs/year 4 hrs/month 8 hrs/month
Emergency server/network repair interventions, remote or on site 9-5 Mon-Fri, max 2/mth, 5/year 8-5 Mon-Fri, max 2/mth, 7/year 8-5 Mon-Fri, max 2/mth, 10/year
Emergency repair intervention on site (# / year, max hours) up to 4, max 16 up to 6, max 24 up to 12, max 48
Systems administration yes yes yes
Employees (system users) up to 5 up to 12 up to 27
Remote System Administration Services (request/month) max 2 up to 5 up to 10
Email support no yes yes
Spam filtering no yes yes
Backup -on site, snapshot based with file deduplication up to 25 GB up to 100 GB up to 1 TB
Backup -off site, snapshot based with file deduplication optional optional optional
Trouble Ticket Management and user support (help desk) (hours/month) email - max 1hr mail/tel - max 2 hrs mail/tel - max 4 hrs
Rapid PC (# of virtual workstations, ready for employee whose own PC fails yes - 1 yes - 4 yes - 7
Monthly fee $350.00 $1,250.00 $2,500.00