SMB5 Service Initial Set-up of service Site Audit / Inventory / Documentation gx101-appliance Load balancing /fail over internet connection (client to provide 2 internet lines) 24 x 7 Remote Monitoring Service with e-mail alerts SNMP-Enabled Devices (including servers) – max of 3 Servers – max 1 server Alert Notification / Escalation Monthly Monitoring Report – Servers Monthly Monitoring Report - Network and internet Monthly Bandwidth Usage – internet Monthly Reviews – Recommendations Proactive Maintenance of servers – max 1 server Remote System Maintenance Services - up to 2 hrs/mth On-site System Maintenance and Administration Services - 6 hrs /year Emergency server/network repair interventions, remote or on site - 9-5 Mon-Fri, max 2 /mth, 5 /year Emergency repair intervention on site (# / year, max hours) - Up to 4, max 16 Systems administration Employees (system users) – up to 5 Remote System Administration Services (request/month) – max 2 Backup -on site, snapshot based with file deduplication – up to 25 GB Backup -off site, snapshot based with file deduplication – optional Trouble Ticket Management and user support (help desk) (hours/month) - email – max 1hr Rapid PC (# of virtual workstations, ready for employee whose own PC fails) – 1 Monthly fee - $350.00
