Montreal Tech Support

Don't panic!

	Basic	Silver	Gold	Platinum
Internet & Data Security	basic	enhanced	advanced	advanced
Firewall & wireless (WiFi) configuration	yes	yes	yes	yes
WEB filtering	basic	basic	advanced	advanced
Back-up^*	yes	on site only	on site + cloud	on site + cloud
Antivirus license	Bitdefender AV + $45	Bitdefender Internet Security + $65	Bitdefender Total Security + $75	Bitdefender Total Security
Discount on Simple Data Recovery	10% first time	15%; 2/year	25%; 4/year	25%; 4/year (1 free/month)
Priority scheduling for on site support	yes	yes	yes	yes
Same day on site technician	no	no	no	yes
No travel charges for calls over 1 hour	no	no	no	yes
Monthly fee	$25^**	$50^**	$150	$250
Initial Setup	$125	$75	included	included
^* Onsite - with possibility to store a copy offsite or Cloud based ^** Based on 1 year contract Note: For service calls, repair and travel time are not included and will be billed separately.