Montreal Tech Support

Prevent unpleasant surprises with Proactive Maintenance!

     Especially designed for Small and Medium businesses we provide maintenance solutions to help you reduce IT infrastructure problems by taking action before they occur. You know what they say, better safe than sorry!

Proactive Maintenance Full Packages includes:

• Initial service set-up
• Site Audit including Inventory and Documentation
• gx101-appliance
• Load balancing – You need to provide two Internet lines and we’ll distribute the workload across available resources to prevent failure over Internet connection 
• 24 x 7 Remote Monitoring Service with e-mail alerts
• Up to 15 SNMP-Enabled Devices (including servers
• Up to 10 Servers 
• Alert Notification and Escalation
• Monthly Monitoring Reports – We provide all the assessments you need to plan in advance and potentially reduce costs. Network and Servers monitoring reports as well as Internet usage reports will be available for you. 
• Monthly Review – Based on our expertise we offer recommendations on what actions you need to take to improve your Network performance. 
• Proactive Maintenance of Servers - Up to 10 servers
• Remote System Maintenance Services – Up to 8 hours/month
• On-site System Maintenance and Administration Services – Up to 8 hours/month
• Emergency Interventions – Either Remote or On-site we provide Server and Network repair interventions 
• Systems administration – We set up the service, we’ll run it for you as well 
• Employees (system users) – Up to 27 
• Remote System Administration Services – Up to 10
• E-mail support 
• Spam filtering 
• Backup – On-site or not we offer snapshot based with file deduplication
• Help Desk support – Trouble Ticket Management and user support
• Rapid PC – We provide immediate solution in the event your workstation fails. Virtual machines ready to be used when you need them. – Up to 7